### **1. Return Eligibility**
At ursteady, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a return policy under the following conditions:
- **Timeframe:** Returns must be initiated within 7 days of receiving your order.
- **Condition:** Items must be in their original condition, unused, and with all original tags and packaging intact.
- **Exclusions:** Certain items are non-returnable, including [perishable goods, customized items, gift cards, or any other non-returnable items]. Please refer to the product description for specific details.
### **2. How to Initiate a Return**
To start a return, please follow these steps:
1. **Contact Us:** Reach out to our customer service team at [info@ursteady.com] to request a Return Authorization (RA) number. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. **Receive RA Number:** Once your return request is approved, we will provide you with a Return Authorization number and detailed instructions on how to return the item(s).
3. **Prepare Your Package:** Pack the item(s) securely in their original packaging, including any accessories, manuals, or other items that came with the product. Affix the provided return label and RA number to the package.
4. **Ship the Item(s):** Send the package to the address provided in the return instructions. We recommend using a trackable shipping service.
### **3. Return Shipping Costs**
- **Customer Responsibility:** Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective item).
- **Prepaid Labels:** For returns due to our error, we will provide a prepaid return label.
### **4. Refunds and Exchanges**
- **Processing Time:** Once we receive and inspect the returned item(s), we will process your refund or exchange. Please allow [7-10] business days for the return to be processed and the refund to be issued.
- **Refund Method:** Refunds will be issued to the original payment method used at checkout. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.
- **Exchanges:** If you prefer an exchange, please indicate this when initiating the return. We will ship the replacement item once the original item has been received and inspected.
### **5. Damaged or Defective Items**
If you receive a damaged or defective item, please contact our customer service team immediately with your order number and a description of the issue. We will work with you to resolve the problem promptly, which may include providing a replacement or issuing a full refund.
### **6. Non-Returnable Items**
The following items are not eligible for return:
- Perishable goods
- Customized or personalized items
- Gift cards
- Clearance items (unless otherwise stated)
### **7. Contact Us**
For any questions or concerns about our return policy, please contact our customer service team at [info@ursteady.com] or call us at [+44 739 351 6717]. We are here to assist you and ensure your satisfaction.
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