Frequently Asked Questions

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What is ursteady?

At ursteady, we believe that achieving optimal health is a journey best supported by top-quality products. Whether you’re aiming to enhance your overall wellness, support your fitness goals, or embrace a healthier lifestyle, we have everything you need to succeed.

How can I place an order?

To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout and follow the instructions to complete your purchase.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Can I modify or cancel my order after it’s been placed?

Once an order is placed, it’s processed quickly to ensure fast shipping. If you need to make changes or cancel, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order hasn’t already been processed or shipped.

How do I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

What is your return policy?

We offer a 7 day return policy for most items. If you’re not satisfied with your purchase, please review our return policy on our website for detailed instructions on how to return items.

How do I return an item?

To return an item, please visit our Returns page, fill out the return form, and follow the provided instructions. Ensure the item is in its original packaging and condition.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and details of the issue. We will assist you in resolving the problem as quickly as possible.

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